Emotional Intelligence is the ability to:
- identify
- use, understand and manage emotions in positive ways to relieve stress
- communicate effectively
- empathize with others
- overcome challenges
- diffuse conflict
Emotional Intelligence impacts how you interact with others.
Why is EI important?
- Think about the attributes of your favorite boss.
- We all know people who are brilliant – but are socially inept in work and relationships
- IQ can get you into college but EQ will help you handle the stress of exam
People with high Emotional Intelligence are
- able to recognize their emotional state
- able to recognize the emotional state of others
- able to engage people in a way that draws them to you
People with high Emotional Intelligence
- relate well with others
- form healthier relationships
- achieve greater success at work
- lead a more fulfilling life
EI has four attributes
1. Self awareness –
- You recognize your own emotions and how they affect your thoughts and behaviors
- You know your strengths and challenges and
- have self confidence
2. Self management –
- You are able to control impulsive feelings and behaviors
- Manage emotions in healthy ways
- Take initiative
- Follow through on commitments
- Adapt to changing circumstances
3. Social awareness –
- Understand emotions, needs and concerns of others
- Pick up emotional cues
- Feel comfortable socially
- Recognize the power dynamics in a group or organization
4. Relationship management –
- You know how to develop and maintain good relationships
- Communicate clearly
- Inspire and influence people
- Work well in a team
- Manage conflict
EI affects –
- Performance at work
- Physical health
- Mental Health
- Relationships
EI skills –
- The ability to quickly reduce stress in the moment in a variety of settings
- The ability to recognize your emotions and keep them from overwhelming you
- The ability to connect emotionally with others by sing nonverbal communication
- The ability to use humor and play to stay connected in challenging situations
- The ability to resolve conflicts positively and confidently
Stress Busting
Realize when you are stressed
- How does your body feel
- Muscles stomach tight
- Hands clinched
- Shallow breath
- AWARENESS
Identify Your Stress Response
- If you become angry or agitated under stress – use stress reducing activities to calm you
- down
- If you become depressed – use stress reducing activities that stimulate
- If you freeze – speed up and slow down
Improve Nonverbal Communication
- Focus on the other person
- Make eye contact
- Pay attention to their nonverbal cues
Use Humor
- The benefits of humor
- Take hardships in stride
- Smooth over differences
- Become more creative
Resolve conflict
- Stay focused on the present
- Choose your arguments
- Forgive
- End conflicts that can’t be resolved
